Become a Call Center Director

Step 1
Gain the required experience to become a call center director by getting at least 1 year of management experience in a call center or customer service work environment. While a college degree in business management, accounting or finance may be helpful in getting your resumé noticed, many call centers prefer to promote someone from within who understands their specific way of doing business.

Step 2
Possess an extraordinary attention to detail. A call center director must excel at multi-tasking and organization, since the work flow and the constant monitoring of data can seem overwhelming at times.

Step 3
Become familiar with the types of workforce management database software that call centers use to constantly refine their sales methodology and their bottom line, such as Blue Pumpkin, IEX, Siebel and eWFM.

Step 4
Hone your interpersonal and communication skills, since your effectiveness as a call center director will depend upon your ability to give constant feedback to your staff on how to improve their performances. Micro-management is very common in this sort of work environment, and your ability to offer constructive, impersonal criticism may be one of the keys to your success.